EyeSight Settings

This article contains instructions for resetting your password from the EyeSight Web application. Please note that Google Chrome is the only supported browser for accessing EyeSight via PC or Mac and your computer will need both a camera and microphone enabled to use EyeSight.

You can access settings for EyeSight by clicking the cog  icon at the top of the Web application.

From this menu, users can change call settings, reset their password and run network diagnostic tests in the case connectivity is causing issues.

Prompt to Answer: prior to receiving an incoming call, a prompt asks you to accept. To disable, uncheck the ‘Prompt to Answer’ box. 

Show Post Call Survey: surveys are generated by default on calls lasting more than 1 minute.  To disable, uncheck the ‘Show Post Call Survey’ box. 

Low Bandwidth Mode: This feature will enable the video to turn off and go into audio only mode when the connectivity is too low to support video. Once connectivity is returned, the video will automatically come back on as well. This allows users to remain in a single call when they know connectivity varies within the environment. 

Help Center: directs the user to support.pristine.io.

Network Diagnostic: used for troubleshooting.

Change Password: takes effect across web and mobile.

Logout: EyeSight remains logged in until you explicitly log out from the Settings menu.

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