I received an invitation to use EyeSight on my mobile, but...

1. The link does not appear to be working or allowing me to set my password 

  • Confirm that you are using the correct email address
    • Email address must match e-mail from invitation
  • Confirm that the link is not opening in Safari or other incompatible browser
    • Copy paste the link into Chrome
  • Link may have expired
    • Messaging will appear - reach out to your admin for a new link
  • Make sure you have selected the mobile link to download the app, not the website link



If your issue is still not resolved, please click the "Request Help" link in the upper right of the page or send a detailed description of the issue to support@pristine.io

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