I'm attempting to make a call, but...

1. Click on the user that you would like to call

  • If you see an attempt to call but it times out
    • Check to make sure that your camera and microphone are enabled 
      • Go to Application Settings to enable
    • If you are on wifi behind a firewall, work with your IT contact to check your firewall settings - the following URLs, ports and traffic types must be permitted


2. If you are requesting a call from a team, remember that your call might not be immediately answered



If your issue is still not resolved, please click the "Request Help" link in the upper right of the page or send a detailed description of the issue to support@pristine.io

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