I'm requesting a call, but...

1. The call request is not being answered

  • Keep in mind that requesting a call alerts the whole team the device is assigned to, not just a single user
  • There may be a delay between your call request and the time you receive a response 


2. Team members are not receiving your alert

  • Make sure your teammates have Chrome or mobile notifications enabled
  • Make sure your teammates have their volume turned up



If your issue is still not resolved, please click the "Request Help" link in the upper right of the page or send a detailed description of the issue to support@pristine.io

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