I am unable to login and I've already tried the device-specific login troubleshooting steps

1. Communicate with your IT department to confirm that your firewall settings are not blocking access to auth.pristine.io or slam.pristine.io and that port 443 is enabled for tcp

  • You can confirm whether or not you are able to reach these services by attempting to reach the following URLs:
    • htps://slam-v4.pristine.io/heartbeat
    • htps://auth-v4.pristine.io/debug/heartbeat
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