I'm logged into eyesight.io, but...

1. The person I am attempting to call is not appearing in the list of logged in users OR the person attempting to call me cannot see me

  • EyeSight may be unable to reach the signaling service
    • Communicate with your IT department to confirm firewall is not blocking access to the following URLs  slam.pristine.io and that port 443 is enabled for tcp
    • Check the signaling service endpoint to confirm that it is reachable — https://slam-v4.pristine.io/heartbeat
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