Wired Internet Connection

If you are on a computer using a wired connection, it is unlikely that the issue is connectivity related and more likely that the issue is network related. You may still check your connectivity to confirm.

  1. To confirm wired connectivity, visit http://www.speedtest.net/
    1. Select a server not hosted by your ISP
    2. Check for minimum suggested upload/download speed of 2 Mbps
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