I've opened the app, but I'm unable to login....

1. If you are on a wifi network, your network settings may be preventing communication with the EyeSight authentication service

  • Communicate with your IT department to confirm that your firewall settings are not blocking access to auth.pristine.io or slam.pristine.io and that port 443 is enabled for tcp

 

2. Enter your e-mail address and password

  • If you receive the message “Failed to Login”
    • Double check your e-mail and password spelling - try typing in your password manually, sometimes auto-fill settings will store an extra space
    • Check the time on your device
      • If the time on your device is off by more than one minute from the actual time, login attempts will fail, please go to system settings to sync your computer’s time automatically to the correct time
  • If you have forgotten your password, click on “Forgot Password” to send yourself a reset link
    • If you receive the message “Failed to Reset Password”
      • Contact your EyeSight admin to confirm that your e-mail address is linked to an EyeSight user account
      • If your admin confirms that your e-mail address is connected to a user account, ask your admin to manually reset your password
      • Check your spam
      • If you administrator has reset your password and you are still unable to login, communicate with your IT department to confirm that your firewall is not blocking access to the following URL:  auth.pristine.io and that port 443 is enabled for tcp

Don't forget to grant the app camera and microphone permissions.

If your issue is still not resolved, please click the "Request Help" link in the upper right of the page or send a detailed description of the issue to support@pristine.io

Have more questions? Submit a request

0 Comments

Please sign in to leave a comment.
Powered by Zendesk