I cannot find the app in the app store...

Search for "Pristine EyeSight" (not just EyeSight)

 

iOS: https://itunes.apple.com/us/app/pristine-eyesight/id953261525?mt=8

Android:https://play.google.com/store/apps/details?id=io.pristine.eyesight&hl=en

 

If your issue is still not resolved, please click the "Request Help" link in the upper right of the page or send a detailed description of the issue to support@pristine.io

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