Resetting your Password

This article contains instructions for resetting your password from the EyeSight Web application. Please note that Google Chrome is the only supported browser for accessing EyeSight via PC or Mac and your computer will need both a camera and microphone enabled to use EyeSight.

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If you cannot access your EyeSight account, you can reset your password by clicking the Forgot Password? link within the login window.  You will be directed to a page requesting your Email address.   

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Enter your Email address and click Send Password Reset.  

Note: If the Email address you enter is not a valid user, you will receive the following error message:  “Failed to reset your password.”

Once the Password Reset Request is complete, check your email for [Pristine] Password Reset Request.  Follow the link provided to open the Reset Password screen (in Google Chrome).  

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Enter your new password in each of the fields and click the right-facing arrow to accept. (You will not be able to click RESET PASSWORD until the entry in the Password field matches the entry in the Verify Password field.)

Note: If you do not complete the Password Reset within 24 hours of receipt of the [Pristine] Password Reset Request email, you will receive the following error message:  “Invitation expired. Please request a new one.”  You will also receive this message if you are attempting to use characters not allowed in password formatting.

Once the Password Reset is complete, you will see a pop-up box stating the reset was a success while being redirected back to the web application.  

 

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