How to enable Web Based Video Recording

This article contains instructions for enabling the call recording feature that allows users to record segments of a call on the EyeSight Web application.  

To allow Web Based Video Recording, the domain's admin must first enable the feature within the Admin application.

Go to admin.eyesight.io, log in and select the Domain menu.

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To enable the feature, click the box next to Call Recording.  If the box is checked, call recording will be turned ON for ALL users on the domain from the Web application in Chrome.  

 

Things to keep in mind about the Web Based Video Recording feature: 

  • Recording will only capture the remote feed (e.g. if you are on the Web app calling a wearable device, the recording will only include the streaming video and audio being sent from the wearable).  
  • Snapshots and their annotations are not captured in the recording.  You may notice some distortion in the downloaded video file for points in the call where you are using snapshots. 
  • On Windows, you will need to download a video application like VLC in order to read the output file format (.webm).  
  • Recording duration per file is currently limited to 10 minutes. Every 10 minutes, the call recording will automatically download locally and a new file will begin recording.
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